Make the way you work support your goals.
When office procedures are unclear or management information is hard to use, everyday decisions take more effort. A closer look at the way work moves through your organization can reveal the questions worth addressing.
LLT provides business and management consulting in Chilliwack and the Fraser Valley. We review current practices and discuss how you use your capital, people and technology. Our services include organizational review, management information systems, policies and procedures, internal controls, and longer-term planning and coaching. Start with the part of the business you want to work better.
Practical support for the way you operate
The most useful starting point is the issue you want to address. LLT’s management consulting offering includes:
Office procedures & workflow
Review and advice on office procedures and the way work moves between tasks and people. Describe the delays, unclear responsibilities or repeated problems you want to examine.
Management information systems
Review of your management information systems and their effectiveness. Consider what information reaches decision-makers, how it is used and where the current system leaves questions unanswered.
Policies, procedures & internal controls
Preparation of policy and procedure manuals, along with review of internal controls. Discuss what needs to be documented, how responsibilities are understood and which controls need attention.
Long-term planning & accountability
Strategic business planning based on the Four Decisions: strategy, execution, people and cash. LLT’s services also include plan monitoring and business coaching to support accountability.
Turn a general concern into a useful question
These prompts can help you explain the issue and discuss a focused consulting engagement.
Describe where work gets difficult
Choose a concrete example. Explain what happens, who is involved and where information or responsibility becomes unclear. A specific situation gives the conversation more substance than a broad request to improve efficiency.
Connect the issue to a business goal
Consider why the issue matters. It may affect the information available for a decision, the use of your people’s time or your ability to follow through on a priority.
Identify the work worth examining
Bring the relevant procedures, reports or organizational information into the discussion. Agree on which question the engagement should address and which services would be useful before expanding the scope.
Bring a real example of the issue
You can start with an imperfect picture. The following items may help you explain how the business operates today.
- A description of the workflow, management or organizational issue you want to address.
- Examples of the reports, procedures or information connected to that issue.
- An outline of the people and responsibilities involved in the work.
- The business goals, practical constraints and timing you want considered.
Use the initial discussion to establish the relevant work and the boundaries of the engagement.
Questions about management consulting
What does LLT’s organizational review cover?
LLT’s listed organizational review services include office procedures and workflow, management information systems, policy and procedure manuals, and internal controls. The work should begin with the concern you want to address so the review can focus on the parts of the organization relevant to that concern.
Can LLT help us document our policies and procedures?
Yes. Preparation of policy and procedure manuals is part of LLT’s management consulting offering. Describe what is already documented, which responsibilities are unclear and what the people using the procedures need to understand. That gives the conversation a practical starting point for discussing the work.
Does the service include reviewing our management information?
Yes. LLT reviews management information systems and their effectiveness. Useful questions include what information management receives, how it supports decisions and where it is difficult to use. Bring examples of the reports or information involved so the discussion can focus on your current situation.
Can consulting connect with a longer-term business plan?
Yes. LLT’s services include strategic business planning using the Four Decisions, together with monitoring and coaching. Operational issues and longer-term priorities often connect. If you are considering both, explain the immediate problem and the direction you want the business to take.
What if I know something needs to improve but do not know the solution?
Start by describing the situation, its effect on the business and what you would like to work better. You can bring an example of a process, report or decision that is causing difficulty. The initial conversation can help establish whether LLT’s consulting services fit the issue.
What would you like to work better?
Tell us about the issue, the people it affects and the goals behind it. We can discuss whether an organizational review, planning work or another consulting service is the right starting point.
